Rory MccGwire writes, I’ve been asking this question a lot recently because it gets straight to the heart of the changes that we see unfolding in the legal services market. I was gripped by the stream of vitriol on the Law Society Gazette website when it broke the exclusive on the QualitySolicitors (QS) launch last [...]
A Blog about UK Legal Services Deregulation
Category Archives: tesco law
Is it all about branding for law firms?
I ask this following the research published recently by Jures, a legal research consultancy that found out of 2,000 people polled, only 26% would shop for a legal service on the basis of a brand name. They commissioned a report called “Shopping Around: What consumers want from the new legal services market“, which can be [...]
Quality Solicitors launches as a National Brand on the High Street
As you may have seen in this week’s Law Society Gazette, Quality Solicitors.com, previously just a (national) alliance and referral service of work to associated firms has taken its first steps in creating a national network of firms carrying its branding. Fifteen firms have effectively entirely or partly abandoned their own identity and taken on [...]
Lean Thinking in the Legal World #2
In the first post I asked “What is Lean Thinking?”. In this post I will consider; 1. What legal organisations could learn from Tesco (& Zara, GE, Starbucks, Toyota, NHS, MOD, HM Prison Service, HM Court Service etc) and , 2. How can they use Lean Thinking to [...]
Lean Thinking in the Legal World #1
“Lean Thinking has been an enormous influence on my business thinking. It shows you how you can fundamentally transform your business” Sir Terry Leahy, Chairman & Chief Executive Tesco PLC. So if Sir Terry Leahy says Lean Thinking has been an enormous influence and can fundamentally transform business what is it? Before we jump straight [...]
Lean Thinking
A while ago, on Linked In I started a discussion thread on just what it was that clients looked for from their solicitors based on the “four As”. They are; – Affability – Accessibility – Ability – Affordability I asked which was the most important attribute and was delighted to find that most people, if [...]
What Way Forward for Solicitors?
Last week I gave a talk to solicitors and practice managers at a workshop addressing the issues arising from the Legal Services Act 2007 (“LSA”) and, in particular, what the implications of the so-called “Tesco law” will be for firms. There was some good discussion between all the delegates and there have also been some [...]
“Tesco Law” – Not the threat that solicitors fear?
The headline on this week’s Law Society Gazette, the house magazine for solicitors, is “Consumers sceptical about “Tesco law” (1). Poll research carried out by ComRes, a polling company, on behalf of the Solicitors Regulation Authority apparently reveals that 69% of its respondents have reservations about the quality of legal services that would be provided by banks [...]
